Restaurant Service

WRITING TASK 1 – WRITING AN EMAIL

  1. YOU WENT TO A RESTAURANT WITH YOUR FAMILY RECENTLY. WHEN YOU CHECKED YOUR CREDIT CARD
    STATEMENT TODAY, YOU FOUND THAT YOU HAD BEEN CHARGED TWICE FOR THE MEAL WRONGLY AND DECIDED
    TO REPORT TO THE RESTAURANT.

A. SAY WHEN AND WHY YOU CHOSE THIS SPECIFIC RESTAURANT
B. DESCRIBE YOUR PROBLEM IN DETAIL
C. EXPLAIN WHAT YOU EXPECT FROM THE MANAGER

To whomsoever it may concern,

My family and I visited your restaurant last week. My wife is always found of having delicious food served by your restaurant. Hence, we thought of having a delicious family meal as a celebration. Both the food and service lived up to our expectations. However, I was overbilled, and that is why I am writing to you.

My husband ordered the chicken with gravy and rice, my children had pasta, salad and I had the lentil curry with rice. We only ordered pop with the meal. The total cost of the meal was $62. Unfortunately, today when I saw my credit card statement, I came to know that we were charged twice for this meal.

Could you please credit the excess amount to my credit card? I have attached the invoice for you perusal or you can call me at 1234567890.

I look forward to hearing from you soon.

Pia Ponda.

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